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Frequently asked questions
Top questions
How it works
Packaging
Delivery
Food
How does your subscription work?
How do I begin my journey?
How do I order?
Can I explore the menu?
What are the differences between lifestyle options?
How much does each meal cost?
Do breakfasts and snacks form part of my subscription?
How do your referrals work?
How can I pause and cancel my subscriptions?
Can I mix and match different cuisines?
Can I do a one-off order without committing to a subscription?
How does the introductory offer work?
Do you offer a loyalty program?
How can I manage my account / update my preferences?
I'm busy, can you select meals for me?
What happens after I place my first order?
Can I reschedule my delivery?
How can I change my delivery address?
When do I need to order by?
What are the delivery costs?
When are your deliveries?
How will my meals be delivered to me?
What areas do you deliver to?
Is your packaging biodegradable?
Is the packaging safe for the oven or microwave?
How do you keep my food cool and fresh?
How long does your food last?
What is the macronutrient and nutritional information per meal?
How should I reheat my meal for the best results?
What if I have allergies or intolerances?
Is any of your food deep-fried, and does it have preservatives?
When are your meals best enjoyed throughout the day?
How many options can I choose from weekly?
What cuisines do you offer?
Is your meat Halal?
Can I freeze my meals?
Do you change your recipes?
Are your meals dairy-free or gluten-free?
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